KP - ePIMS Pharmacy Software

In 2018, Kaiser Permanente was given a grant to redesign their Pharmacist/Pharmacy Technician software used at all their pharmacy locations. The software allows the users to place, receive, process, manage, and deliver prescription orders and hadn’t been updated in nearly a decade.

As the UX Researcher, I performed an in-depth user experience discovery phase. Discovery included user shadowing, contextual inquiry, interviews, stakeholder interviews, and deconstruction of the ePIMS system workflows. Following the discovery phase, the UX endeavor was approved to begin using our research findings to reconstruct the ePIMS Order Entry workflows and redesign the Order Entry aesthetic.

Skokie Park District

In late 2016, I led a team consisting of two other UX Designers to conduct UX research and evaluation on the Skokie Park District website. With the results gleaned we generated various UX deliverables, a homepage redesign, and overall estimates for Skokie to use to submit an RFP for development work on their website.

Loyola Press

Loyola Press is an e-commerce company that provides Catholic-centric books and other materials to schools, individuals, and organizations. This project required a complete redesign of their website and I served as lead Business Analyst and UX Researcher during my time on the project.

Portfolio